Shipping & Returns

GENERAL TERMS & POLICY

All Your Dog Supplies may amend these rules as needed, with any updates taking immediate effect upon publication on OUR WEBSITE. Non-acceptance of these terms constitutes an immediate forfeiture of the right to use All Your Dog Supplies's services. Utilization of All Your Dog Supplies's services implies acceptance of these rules by all buyers. In the event of a discrepancy, All Your Dog Supplies's Policy shall prevail.

Buyers must submit return and refund requests within 25 days from the delivery date for after-sales issues. Should a request be filed after this period, All Your Dog Supplies reserves the right to deny any after-sales service.

Prior to requesting an order cancellation, buyers must verify that All Your Dog Supplies's Return & Refund Policy permits cancellation at the current stage. If allowable, buyers are required to apply for cancellation, subject to All Your Dog Supplies's consent. Please be aware that while All Your Dog Supplies will attempt to cancel the order with the warehouse, the ability to do so is not guaranteed.

Should All Your Dog Supplies fail to fulfill a buyer’s order within the Order Processing Time specified on All Your Dog Supplies’s product page, due to reasons including but not limited to stock shortage or other unforeseen circumstances, All Your Dog Supplies is obligated to promptly cancel the order and issue a refund.

In the event that the buyer receives damaged or broken goods and substantiates a refund request with compelling evidence, All Your Dog Supplies is obligated to provide a prepaid return label within 3 business days for the return of the damaged or broken items. All Your Dog Supplies should process the refund once the returned goods are marked as “in transit” on the logistics website, using the All Your Dog Supplies-provided prepaid return label.

For “non-defective remorse returns,” All Your Dog Supplies reserves the right to accept or reject such requests in line with its stated policy. All Your Dog Supplies will abide by its published policy in these instances.

Should All Your Dog Supplies agree to an after-sale request for “non-defective remorse returns” and opt to impose a “restocking & repacking fee,” the total fee charged shall not exceed 35% of the order’s total price.

Under conditions that necessitate a refund based on All Your Dog Supplies's policy, All Your Dog Supplies enforces specific time constraints. Refunds must be issued within no more than 3 business days, and redelivery must be initiated within no more than 5 business days.

Buyers must ensure that goods are returned within 15 calendar days of receiving a return label. Should this deadline not be met, All Your Dog Supplies may exercise the right to withhold the refund.

Upon submitting an after-sales request, the buyer is required to furnish evidence to All Your Dog Supplies. If the buyer fails to provide adequate evidence within the timeframe specified by All Your Dog Supplies's Return & Refund Policy, All Your Dog Supplies reserves the right to decline the return and/or refund request. The determination of whether the evidence is compelling will be made at All Your Dog Supplies's discretion.

1. REFUND REQUEST TIMING

Buyers are entitled to request a full refund for orders not dispatched within the timeframe indicated on the order page, as per the estimated processing time.

For Unshipped Orders

The Return & Refund request is made after the stated processing time.

All Your Dog Supplies will refund the order.

The Return & Refund request is made within the stated processing time.

Upon receipt of a refund request from the buyer, All Your Dog Supplies must act on it — either accept or reject — within three business days. Should All Your Dog Supplies not address the request within this period, All Your Dog Supplies will issue the refund.

Please be aware that even if the order is within the specified processing time, All Your Dog Supplies is still required to process refund requests within the aforementioned three-business-day window.

For Shipped Orders

The Return & Refund request is made after the order has been shipped.

Upon receipt of a refund request from the buyer, All Your Dog Supplies must act on it — either accept or reject — within three business days. Should All Your Dog Supplies not address the request within this period, All Your Dog Supplies will issue the refund.

Please be aware that even if the order is within the specified processing time, All Your Dog Supplies is still required to process refund requests within the aforementioned three-business-day window.

2. GOODS RETURNED IN TRANSIT

For orders fulfilled by All Your Dog Supplies: If a package is returned to All Your Dog Supplies during transit due to a logistics carrier error and the buyer requests a refund, All Your Dog Supplies is required to process the refund within 3 business days of the refund request. Conversely, if the buyer chooses redelivery, All Your Dog Supplies must begin reshipment within 5 business days of receiving the redelivery request.

Exceptions to this policy, which may preclude All Your Dog Supplies's obligation to refund or redeliver, include but are not limited to:

•  The provision of an incorrect or incomplete address by the buyer.
•  The refusal of the buyer’s recipient to accept the goods. This does not apply in instances where the buyer has cancelled the order upon the recipient’s request and All Your Dog Supplies has consented to the refusal of delivery.

For pick-up orders: All Your Dog Supplies bears no responsibility for issues related to logistics.

3. GOODS DESTROYED IN TRANSIT

For orders fulfilled by All Your Dog Supplies: If the package or goods are damaged during transit and the buyer provides proof — such as a screenshot from the logistics website confirming the destruction — All Your Dog Supplies is obligated to process a refund within 3 business days of the refund request. Alternatively, if the buyer requests redelivery, All Your Dog Supplies should initiate the process within 5 business days of the request.

For pick-up orders: All Your Dog Supplies holds no responsibility for any issues related to logistics.

4. WRONG RECEIPT INFORMATION

If the buyer enters incorrect recipient information for an order, they should promptly reach out to All Your Dog Supplies via Contact Us to request an update of the order with the correct recipient information.

Please be aware that requests for correcting recipient information or cancelling an order are not guaranteed to be fulfilled.

Should the order have already been dispatched, it is the buyer’s responsibility to contact the logistics company directly to provide accurate information.

If goods are shipped to an incorrect address because the buyer provided wrong information, All Your Dog Supplies has the discretion to determine whether to accept the return of the products and issue a refund. Buyers should confirm with All Your Dog Supplies whether they are willing to accept the return. In cases where All Your Dog Supplies consents to the return, the buyer will be accountable for the return shipping expenses.

Should the order be uncorrectable or non-returnable, the buyer must absorb any associated losses.

5. DEFECTIVE PRODUCTS

Including package breakage, significantly not as described, missing or wrong goods, and quality problems.

Upon receipt, if the buyer encounters any of the above issues, the buyer should submit a refund or redelivery request along with valid proof. Valid proof includes photos or videos that clearly demonstrate the issue with the goods received. Once the request is filed, All Your Dog Supplies is required to review the provided evidence and respond within 3 business days.

If All Your Dog Supplies, upon reviewing the proof, finds that it does not clearly demonstrate the problem, the evidence is considered invalid. In such cases, All Your Dog Supplies reserves the right to deny the buyer’s refund request.

If the buyer’s evidence clearly demonstrates an issue, the review process should not exceed 3 business days. Should a return be necessary for a refund, All Your Dog Supplies must provide the buyer with a prepaid return label within 3 business days following approval of the proof. All Your Dog Supplies is then required to issue a refund once the tracking information provided by the buyer indicates the return is in transit, which must also occur within 3 business days.

If the goods do not need to be returned, All Your Dog Supplies must process the refund within 3 business days of receiving the refund request.

In the event that the buyer opts for redelivery and the proof is deemed valid, All Your Dog Supplies must initiate the redelivery within 5 business days of the proof being approved. All Your Dog Supplies reserves the right to issue a refund instead if no stock is available for redelivery. Alternatively, buyers may choose to reorder the products once they are back in stock.

6. LOGISTICS ISSUES

6.1 INVALID TRACKING INFORMATION

If All Your Dog Supplies confirms that the tracking number provided is incorrect and All Your Dog Supplies does not supply the correct tracking information within 3 business days, All Your Dog Supplies will issue a refund for the order.

6.2 UNTIMELY TRACKING INFO UPDATES

For orders fulfilled by All Your Dog Supplies: Should there be no update on the tracking information for more than 7 business days as indicated on the logistics website, and the buyer requests a refund, All Your Dog Supplies must process the refund within 3 business days of the buyer’s request.

For pick-up orders: All Your Dog Supplies is not held responsible for any logistics-related issues.

Please note that this policy does not apply during exceptional times or periods, such as public holidays, pandemics, extreme weather conditions, or other unusual circumstances where standard logistics operations may be disrupted.

6.3 EXTENDED SHIPPING DELAYS

For orders fulfilled by All Your Dog Supplies: If the actual transit time surpasses the estimated delivery time by 10 days or more, and All Your Dog Supplies does not offer any valid updated tracking information, the buyer is entitled to request a refund. Upon such a request, All Your Dog Supplies must issue the refund within 3 business days.

For pick-up orders: All Your Dog Supplies is not liable for any issues related to logistics.

Please note that this policy does not apply during exceptional times or periods, such as public holidays, pandemics, extreme weather conditions, or other unusual circumstances.

6.4 LOGISTICS EXECUTION RULES

Buyers are required to familiarize themselves with the shipping options provided before placing an order. If multiple shipping methods are offered, All Your Dog Supplies must dispatch the order according to the buyer’s selected logistics choice. Non-compliance allows the buyer to seek a refund. However, if the product listing indicates “Seller-Selected Shipping (Buyer Cannot Choose),” All Your Dog Supplies retains the discretion to choose the shipping method, and any specific logistics requests made by the buyer at the time of order will not be accommodated.

6.5 RESTRICTIONS ON COMBINED SHIPMENTS

Upon receipt of an order, All Your Dog Supplies must ship each order separately to the designated address. Combining multiple orders into a single shipment is prohibited unless All Your Dog Supplies has received explicit consent from the buyer for such consolidation.

7. MISCELLANEOUS

During public holidays, pandemics, extreme weather conditions, or other exceptional situations, buyers should reach out to allyourdogsupplies@gmail.com or contact All Your Dog Supplies via Contact Us to address any product or logistics concerns.

All Your Dog Supplies commits to providing timely assistance to buyers under these special circumstances. Buyers are advised to anticipate a resolution from All Your Dog Supplies on such matters within a maximum of two weeks after notification.

If buyers are dissatisfied with the resolution of post-sale issues, they are obligated to initiate a dispute with All Your Dog Supplies, which will facilitate the handling of the after-sale matters.